Refund Policy

Brand Name: SocialBoostArt is a brand of Novus Digital Ventures LTD

Company Name (Legal): NOVUS DIGITAL VENTURES LTD

Company Number: 16967760

Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Jurisdiction: England and Wales

At SocialBooStart, we stand behind the quality of our services. We offer a comprehensive 30-day money-back guarantee and a 30-day refill guarantee to ensure your complete satisfaction. This refund policy outlines the terms and conditions under which refunds may be issued in accordance with UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

We are committed to providing exceptional service and will work with you to resolve any issues before processing a refund. Our goal is your satisfaction, and we take every customer concern seriously.

Your Legal Rights: This policy is in addition to your statutory rights as a UK consumer. Nothing in this policy affects your legal rights under the Consumer Rights Act 2015.

Under UK Consumer Contracts Regulations 2013, if you are a UK consumer, you have a legal right to cancel your order within 14 days of placing it, provided that:

• The service has not begun (once service delivery begins with your consent, you lose the right to cancel)
• You notify us of your intention to cancel within the cancellation period
• You have not explicitly requested that we begin providing the service before the end of the cancellation period

To Cancel: You can cancel by contacting us at [email protected] or using our contact form. If you cancel within 14 days and services have not begun, you will receive a full refund.

Important: If you explicitly request that we begin providing the service before the end of the 14-day cancellation period, you acknowledge that you will lose your right to cancel once the service has been fully performed.

In addition to your legal rights, we offer a 30-day money-back guarantee. If you are not completely satisfied with our service for any reason, you may request a full refund within 30 days of your purchase date. To be eligible for a refund:

• Your refund request must be submitted within 30 days of the original purchase date
• You must provide your order number and a brief explanation of the issue
• The service must not have been used in violation of our Terms of Service
• Refund requests are subject to review and approval by our support team

Once approved, refunds will be processed to your original payment method within 5-7 business days. Processing times may vary depending on your payment provider.

Under UK Consumer Rights Act 2015, you have the right to a full refund if:

• Services Not Provided as Described: If the service does not match the description we provided
• Poor Quality Service: If the service is not provided with reasonable care and skill
• Unreasonable Time: If the service is not provided within a reasonable time (if no specific time was agreed)

If you believe you are entitled to a refund under the Consumer Rights Act 2015, please contact us with details. We will investigate and provide a refund if your claim is valid.

Time Limits: You generally have up to 6 years from the date of purchase to claim a refund if the service was not provided as required (5 years in Scotland). However, you should contact us as soon as you become aware of any issue.

All purchases include our 30-day refill guarantee. If your followers, likes, views, or other metrics drop below the purchased amount within 30 days due to platform cleanup, account removals, or other factors beyond our control, we will automatically refill them at no additional cost.

To request a refill:

• Contact our support team with your order number
• Provide evidence of the drop in metrics (screenshots are helpful)
• Refill requests must be made within 30 days of delivery completion
• Refills are typically processed within 24-48 hours of approval

Note: Refills are provided for drops due to platform actions, not for account bans or suspensions resulting from Terms of Service violations.

Delayed or Incomplete Delivery: If your service is significantly delayed or cannot be delivered due to factors beyond our reasonable control (e.g., platform policy changes, account restrictions, technical issues), we will:

• Notify you of the issue as soon as possible
• Work with you to find a solution (e.g., extended delivery time, alternative service)
• Offer a full or partial refund if the service cannot be completed

Service Not Available: If a requested service is no longer available or cannot be provided, we will notify you immediately and offer a full refund or alternative service.

Refunds will not be issued in the following circumstances (subject to your statutory rights):

• More than 30 days have passed since the purchase date (unless required by Consumer Rights Act 2015)
• The service was used in violation of platform Terms of Service or our Terms of Service
• The account was banned or suspended due to user actions or content violations
• Refund requests made after the service has been fully delivered and the guarantee period has expired (unless there was a breach of contract)
• Chargebacks or disputes filed without first contacting our support team
• Requests based on dissatisfaction with organic growth rates after our service delivery (we only guarantee delivery of the purchased metrics, not subsequent organic growth)
• You have explicitly consented to the service beginning and the service has been fully performed

Note: These exclusions do not affect your statutory rights under UK law, including your rights under the Consumer Rights Act 2015.

You may cancel your order within 5 minutes of placing it for a full refund if processing has not begun. After processing begins, cancellations are handled on a case-by-case basis. If you need to cancel an order:

• Contact our support team immediately with your order number
• If processing has not begun, cancellation is typically approved immediately
• If processing has started, we will evaluate the cancellation request based on delivery progress
• Partial refunds may be issued for orders that have partially completed

14-Day Cancellation Right: UK consumers have a legal right to cancel within 14 days if the service has not begun (see section above).

To request a refund, please follow these steps:

1. Contact our support team via email at [email protected] or through our contact form
2. Include your order number (found in your confirmation email)
3. Provide a brief explanation of why you're requesting a refund
4. Include any relevant screenshots or documentation
5. Our team will review your request and respond within 24-48 hours

We aim to process all valid refund requests promptly and fairly. Our support team is available 24/7 to assist you.

Once your refund is approved, processing times are as follows:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Apple Pay/Google Pay: 5-7 business days
• Bank Transfer: 5-10 business days

Processing times may vary depending on your financial institution. Refunds will appear on your statement as a credit from NOVUS DIGITAL VENTURES LTD or SocialBooStart.

Legal Requirement: Under UK Consumer Contracts Regulations, refunds must be processed within 14 days of cancellation. We typically process refunds much faster than this requirement.

If you are not satisfied with how we have handled your refund request, you may:

• Request a review of your case by our management team
• Contact Citizens Advice for guidance on your consumer rights
• Use the EU's Online Dispute Resolution platform at ec.europa.eu/consumers/odr
• Seek legal advice if you believe your rights have been violated

We are committed to resolving all disputes fairly and in accordance with UK consumer protection laws.