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Company Details
Legal name: Novus Digital Ventures Ltd.
Support Tickets
Use the form on this page. We reply 10:00–20:00 UK.
Response Time
Usually within 1–2 hours, 10:00–20:00 UK
Support Hours
All times shown are in UK Time (GMT/BST).
We usually reply within 1–2 hours during these hours. Tickets opened outside them are answered when support is back.
Our Guarantee
30-Day Refill Guarantee: Every service except Instagram Story Views (a story expires after 24 hours) includes a 30-day refill guarantee. If your followers, likes, views, or other metrics drop below the purchased amount within 30 days of delivery completion, we'll automatically refill them free of charge.
To request a refill, simply contact our support team with your order number. We'll process your refill within 24-48 hours.